QUESTION
Reference service is the personal service to each reader in helping them to find the document - who gave this definition?
OPTIONS
(a) M. Hutchins
(b) S. R. Ranganathan
(c) Lois Shores
(d) J. H. Shera
ANSWER
(b) S. R. Ranganathan
Dr. S. R. Ranganathan defined Reference Service as "A Personal service to each reader in helping him to find the documents answering the interest at the moment pin-pointedly, exhaustively and expeditiously.
